All peak time boarding bookings require a $50 non refundable deposit. The remaining balance must be paid at check out.
Please note we charge our boarding fee per night regardless of pick up/drop off times. Pick up and drop off for boarding is available between 9am and 6pm Weekdays and 9am and 12pm Weekends. Please note our reception is closed on Public Holidays so pets may not be picked up or dropped off on these days and daycare is not available.
To ensure the safety of our boarders, all cats must have up-to-date F3 vaccinations on admission to boarding. If this was administered at another clinic please provide evidence (a vaccination certificate) at least two weeks prior to arrival where possible. Our staff reserve the right to ring (the other vet) to confirm your pet’s vaccination status prior to admission and refuse entry to any pet that does not have sufficient vaccine coverage.
If your pet is overdue for vaccination they will require vaccination at least 2 weeks prior to check in. If your pet is due (but not overdue) for vaccination we can complete this whilst they are boarding with us however we do recommend it still be done prior to give you the opportunity to speak to the vet about your pet’s health.
If your pet is overdue for vaccination and you are unable to complete a vaccination prior to boarding we reserve the right to refuse admission.
All cats must have up-to-date flea prevention on admission to boarding that covers them throughout their stay. If your animal is not on flea prevention an in-house product will be provided and charged to your account.
Please note that we do not accept the following flea prevention products; Exelpet, Frontline spot ons, Flea Collar (with the exception or Seresto) , Capstar, Sentinel or Program.
Cats will be exercised within our cattery. They will not have direct contact with other cats unless previously organised (i.e. friends we know play well together!) Please note if you nominate direct contact we take no responsibility for injuries or illnesses to your pet as a result of these interactions but will make every effort to ensure these interactions are friendly, polite and fun!
We supply all bedding, litter trays and bowls for our boarders. We strongly recommend you leave no belongings with us apart from carry cage (cats) as they tend to get misplaced, chewed or dirty. All belongings left with your pet at the clinic including but not limited to toys, blankets, cages, and collars will be clearly labelled and kept with your pet however Engadine Vet Hospital accepts no responsibility for lost or damaged items.
All cats requiring medication whilst in boarding must have their medications separated, clearly labelled and packaged. We want to make sure we know all there is to know about your animal’s health so a complete vet history may be requested if you’re not our veterinary client (and we love it if you bring this with you all ready to go!). Extra fees apply when medications are to be administered.
If you are having just too much fun on holiday or for whatever reason need to extend your pet’s stay this is fine (subject to space). Please call the hospital to let us know the proposed extension dates. Please note at the time of this extension we require payment of boarding to date and full payment of boarding until the proposed discharge date.
We have a 5-night minimum for all boarding stays from the 20th December to 5th January. A $50 non-refundable deposit will be required at the time of boarding confirmation.
We are proud to say we have never had an infectious disease outbreak in our cattery… and we want to keep it that way! Whilst all precautions would be taken to ensure the offending animal is isolated and remaining animals are kept healthy, we take no responsibility for any related illness.
Due to staff safety, Engadine Veterinary Hospital reserves the right to refuse boarding to aggressive animals. Please inform us at time of booking if your pet is aggressive to humans or other animals.